Privacy Policy
Version 2026-09-13 — last updated September 13, 2026
This policy explains what we collect and why. Trade3ra is a simulated trading platform operated by Trade3ra L.L.C., Prishtina, Republic of Kosovo, which is the controller of everything described here. We keep data collection to what's needed to run your account, take payment for it, and meet the obligations that come with both.
1. What we collect
Account & profile: your email, display name, username, optional bio and avatar, and preferences. If you sign in with Google, we receive your name, email, and profile photo from Google.
Activity you create: simulated accounts, trades, session results, and analytics you generate inside the platform.
Technical: basic device and browser information, and any messages you send us.
Identity documents:if you request a payout, we ask for a government-issued document (passport, national ID card or driver's licence) and the legal name printed on it. The image is uploaded to a private folder of your own in Firebase Storage, readable only by you and by the reviewer who checks it; alongside it we keep the document type, the name our reviewer read off it, when it was submitted and reviewed, and the outcome. It is used for one purpose: confirming that the name on the account a payout goes to is the name of the person who earned it. We keep it while your account exists, and both the document and the record of it are erased when you delete your account.
What we do not collect:no brokerage account, no live trading data and no market positions of yours anywhere else. Every price, order and balance on this platform is simulated. Card details are entered on ProCredit Bank's own payment page and never reach us: what we store from a purchase is the order, the approval code, and the masked card number printed on your receipt.
2. How we use it
To create and secure your account, run the simulator, save your progress and history, answer your questions, and improve the product. We do not sell your data.
3. Processors we use
These are the companies that handle your data on our behalf. Each one gets only what its job needs.
Google Firebase and Google Cloud (Authentication, Cloud Firestore, Cloud Storage): your account, everything you create on the platform, and any file you upload, including identity documents. Sign-in with Google is handled by Google under its own privacy policy.
Vercel: hosting. Every request to this site reaches Vercel's network first, so it processes your IP address and request details. We also run Vercel Analytics and Vercel Speed Insights on every page, which measure page views and loading performance. Both are cookieless and neither builds a profile of you or follows you to other sites.
ProCredit Bank Kosovo, with its processor Quipu: our acquiring bank. Payments are taken on the bank's own hosted page, so your card number goes to them and not to us. They receive your name, email, the order and the amount, and they settle in euro, which is the currency your statement will show even though prices here are in dollars.
Resend: sends our transactional email, such as receipts, account notices and replies to support. It processes your email address and the contents of those messages.
Beyond these, we don't share your data with anyone except where the law requires it.
4. Cookies & local storage
We use browser storage for two things only: keeping you signed in, and remembering your preferences (chart layout, timeframes, and similar). Both are strictly necessary to run the product, so there's no consent banner to click. We don't use advertising cookies, and we don't track you across other sites. If that ever changes we'll ask first.
5. Retention & deletion
We keep your data while your account is active. You can delete your account yourself at any time from Settings → Sign-in & security → Delete account. That erases your profile, testing sessions and journal entries, trade history, evaluation and SIM performance accounts, any images and identity documents you uploaded, and your sign-in: immediately and permanently. We can't restore it afterwards. Email us if you'd rather we did it for you.
6. Security
Access to your data is enforced by server-side security rules so only you can read or write your own records. No system is perfectly secure, but we take reasonable measures to protect your information.
7. Your rights
You may access, correct, export, or delete your personal data. Your profile and preferences are editable in Settings, and deletion is self-serve (see above). For a copy of your data in a portable format, email us and we'll send it over.
8. Contact
Trade3ra is operated by Trade3ra L.L.C., Prishtina, Republic of Kosovo. Privacy questions, or a request to see, correct, export or erase your data? Email support@trade3ra.com.